Terms and Conditions

Payment details
When the Booking deposit  is payed, you should pay the remaining balance upon arrival.
Balance can also be payed via bank transfer 1 week prior to arrival (bank charges are paid for by the guest)
and we have to confirm the reception of such amount by email.

Cancellation policy
A reservation is officially canceled when the guest sends a direct message with cancellation request.
For a full refund cancellation must be made 40 full days prior to check in time.

If the guest cancels less than 40 days in advance, the booking deposit is non-refundable.

If the guest arrives and decides to leave early, the guest is not entitled to any refund.
It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation, for any reasons, will be subject to the standard cancellation policy.

 

Damages rental deposit
Depending on each property, a damage deposit in cash can be required . This deposit will be refunded at check out. In any case this condition will be comunicated at the moment of the reservation.

Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your party will be deducted from your damage deposit and that you will also be liable for any excess damages (if the deposit does not reach to cover the costs, the due balance will be charged to you and must be immediately paid at check-out in cash ).

Refund: All damage deposit will be refunded in full, at check-out, after inspection of the undamaged property.

Arrival and Departure

Arrival day

Check-in time is from 14:00
The apartment will be available from 14:00hrs, but we will always try our best to accommodate earlier arrivals.
We’ll explain you the functioning of all the equipments (air conditioning, Internet, kitchen, etc) and we’ll give you the keys

Your departure from the apartment
Departures are until 10:00 hrs.  Any unauthorized departures after 10:00 hrs will be penalized. If you require a later departure please ask when you check-in if this is possible. We will try to accommodate you, providing our next arrival is not early the same day. If it is possible, you can stay in the apartment for an extra charge.
On the departure day you should leave the apartment tidy with all rubbish correctly disposed of.
To lose the keys has a charge of 50 Euros.

 

Apartment cleaning
The apartment will have been cleaned prior to guests arrival.
Before leaving, the client is obliged to leave the apartment in perfect conditions, i.e. all waste should be correctly disposed of and the apartment tidied. If not, there will be an additional cleaning charge.

Utilities consumption

The electricity consumption is included  until 50 kWh ( after 0.95 Euro per kWh).

Internet connection is included.

Water Consumption is included. Please behave environmentally friendly

Number and identity of guests
The client will inform La Casa dei Girasoli of the number and identity of guests included within the booking.
Only the number of persons indicated by the client when booking shall be authorized to use the property.
Pets are not allowed.

Penalties
In the event of any infringement of the afore mentioned obligations, La Casa Dei Girasoli at its sole discretion will be entitled to request the client to leave the property, and the client shall have no right to claim any type of compensation.

Conduct in the Apartment

Loud music and parties are strictly prohibited. Guests should be aware that if loud music is played, or a party is held, and the neighbours complain and/or police are called, you may be immediately removed from the apartment regardless of the time, day or night.
The client at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, La Casa Dei Girasoli reserves the right to ask the person and their accompanying party to leave the apartment. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the apartment rental and the damages-deposit.
May we remind you that on booking an apartment with La Casa Dei Girasoli you automatically accept our Terms and Conditions, which we expect you to comply with.

Liability

La Casa Dei Girasoli won’t be held responsible for any direct or indirect damages caused to the apartment as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct.
In the event that the client fails to comply with the aforementioned Terms and Conditions, La Casa Dei Girasoli reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.

Our Website

La Casa dei Girasoli reserves the right to change the published information on the website at any time including prices, descriptions, and photos.
La Casa dei Girasoli also reserves the right to update any of these Terms and Conditions at any time if it is deemed necessary.
Users are responsible for reading the Terms and Conditions outlined on this page. Accepting the use of this website immediately implies that they have accepted any changes that may be made by any third party, and that the third party commits to complying with these changes.
These Terms and Conditions do not affect the statutory rights of the user.
Personal data protection act

In accordance with that set forth under current legislation as regards Personal Data Protection (art. 13 del D. Lgs. 196/2003) , you are hereby informed and accept that your data will be included in an automated file held by La Casa dei Girasoli, for the sole purposes of carrying out requested administration. You may contact La Casa dei Girasoli,  to exercise your rights of access, rectification, cancellation or opposition according to law by writing to the email address: info@lacasadeigirasoli.it